Refund policy

At YUMISQUISHY™, we want every product to bring joy to our customers. If you change your mind or experience an issue with your order, we offer a 30-day return policy from the date of delivery. Please carefully review the following terms to ensure a smooth after-sales experience.

🛍️ 1. Return Eligibility

You may request a return within 30 calendar days of delivery if:

  • You changed your mind
  • You received the wrong item(s)
  • Your item(s) arrived damaged or defective
  • Your order arrived with missing parts or missing items
  • You wish to return an item after it has been delivered

📩 To start a return, please contact our support team at service@yumisquishy.com before sending your item back.

For damaged, defective, wrong, or missing items, please contact us within 7 calendar days of delivery with clear photos or videos so we can help with a replacement, refund, or return solution.

Please remain in contact until your issue is fully resolved. Returns sent without prior approval or containing ineligible items may not be accepted.

📦 2. Return Conditions & Guidelines

✅ Keep the Item in Original Condition

  • The product must be in its original, unused condition.
  • Please keep the original packaging, labels, accessories, and any included items.
  • You may open the outer shipping package to inspect your order. However, the item must remain unused if you plan to return it.

✅ Items in Transparent Bags or Protective Packaging

  • If the item inside a transparent bag or protective packaging appears damaged, please keep it in its original packaging when possible.
  • This helps our team confirm whether the issue happened during shipping or handling.

✅ Provide Photo or Video Evidence

  • For damaged, defective, wrong, or missing items, please submit clear photos or videos of:
    • The outer package
    • The product packaging
    • The damaged, defective, wrong, or missing item(s)

🚚 3. Return Shipping Costs

Reason for Return Who Pays Return Shipping? Refund Includes Shipping?
Product defect, wrong item, or missing item YUMISQUISHY™ ✅ Yes
Customer changed mind or ordered the wrong item Customer ❌ No
Order canceled after shipment Customer ❌ No

📝 If your order qualified for a free shipping promotion, the original standard shipping cost may be deducted from your refund when the return is due to customer preference, such as changing your mind or ordering the wrong item.

⏱️ 4. Important Timeframes

  • Returns are accepted within 30 calendar days of delivery.
  • For damaged, defective, wrong, or missing items, please contact us within 7 calendar days of delivery with photos or videos.
  • After your return request is approved, please ship the item back within 7 business days.
  • Returns received without approval may not be accepted.

🔁 5. Return & Refund Procedure

  1. Email us at service@yumisquishy.com
    Include your order number, the item(s) you wish to return, and the reason for the return. For damaged, defective, wrong, or missing items, please attach clear photos or videos.
  2. Wait for approval.
    Once your request is reviewed, we’ll send you return instructions and, if needed, a Return Authorization Number.
  3. Pack the item(s).
    Include the original packaging, labels, accessories, and any included items. Please use secure packaging to avoid further damage during return shipping.
  4. Ship to our return address after approval:
    Genesis Futures Limited
Zancheng Center, No. 9 Feiyunjiang Road,
Shangcheng District, Hangzhou, Zhejiang, China
Postal Code: 310000
  5. Receive your refund.
    Once we receive and inspect your returned item(s), approved refunds will be issued to your original payment method within 5 business days. Processing time may vary depending on your bank or payment provider.
  6. Confirmation Email
    You will receive a confirmation email once your refund has been processed.

Please do not send your return to the original shipping address without contacting us first.

❌ 6. Non-Returnable Items

The following items cannot be returned:

  • Items damaged due to negligence, misuse, or improper handling
  • Unauthorized modifications or repairs
  • Items damaged by normal wear and tear or natural aging
  • Damage caused by natural disasters or accidents after delivery
  • Lost or stolen items after confirmed delivery
  • Items that are worn, washed, used, or missing original labels, packaging, accessories, or hygiene seals
  • Free gifts
  • Customized or personalized products
  • Final sale items clearly marked as “Final Sale”
  • Partial returns from bundled sets or packs, unless approved by our support team

All returned items must be in their original condition to be eligible for a refund.

📬 Contact Us

If you have any questions or need assistance, please reach out to:

Our customer support team is here to help you through every step of the return and refund process.