FAQ's
Your questions, answered with love.
🛫 Shipping & Delivery
How your squishies travel safely to your doorstep.
Do you ship internationally?
Yes! We ship to 80+ countries. Enter your address at checkout to view available options and rates.
How long does delivery take?
- Orders are processed within 1–5 business days (weekends and holidays excluded).
- Estimated delivery:
- USA: 8–14 business days
Canada: 8–15 business days
UK: 5–10 business days
EU: 5–15 business days
Other regions: 12–24 business days
How can I track my order?
Once shipped, you'll receive a tracking number via email. Track it anytime through our “Track Order” page or carrier’s website
What happens if my package is lost or stolen?
We’re sorry! We’re not responsible for packages lost in transit. Please contact the carrier with your tracking number. For assistance, email us anytime.
🧾 Orders & Payments
Below are some of are common questions about orders
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Shop Pay, all securely processed via Shopify.
Can I modify or cancel my order?
Yes, if it hasn’t shipped yet. Contact us within 6 hours of ordering for changes.
Do I need to pay customs or tax?
International orders may incur customs/import duties per local regulations. Customers are responsible. We do not cover these fees
🧸 Product Information
What makes our squishies so special (and safe).
What are YumiSquishy™ made of?
All Yumi are made from food-grade silicone—non-toxic, BPA-free, and completely safe for both kids and adults. You can squeeze with total peace of mind.
What kind of packaging do you use?
We use EVA food-grade packaging, not the common PVC plastics found elsewhere. PVC is harmful to the human body and is linked to potential long-term health risks—we strongly reject it in all our products.
Are your materials eco-friendly?
Yes! Every component we use—from the toy to the wrapper—is made with eco-conscious, recyclable materials. We're committed to reducing waste and promoting sustainable joy.
Are these toys edible?
No—they may look sweet and delicious, but they’re not food! All squishies are strictly non-edible toys, even though they're made from safe materials.
How should I clean my squishy?
Rinse gently with mild soapy water or wipe with a damp cloth. Do not soak, boil, or use strong chemicals. Let it dry completely before storing.
Are your products suitable for sensitive users?
Definitely. Our products are fragrance-free, latex-free, and designed with sensitivity in mind—safe even for users with allergies or delicate skin.
🔄 Returns & Refunds
We’re happy when you’re happy—let’s fix any issues together.
Can I return or exchange an item?
Yes! We offer a 30-day return policy from the date of delivery. Items must be unused and in their original packaging. Please contact us first for approval, then send the item back within 7 business days.
What if I received a damaged or wrong item?
Contact us at service@yumisquishy.com within 7 days with photos. We’ll assist you with a refund or replacement.
Who pays for return shipping?
- Damage/error on our part: we cover return shipping + full refund.
- Change-of-mind returns: customers pay return shipping. Although original shipping may be non-refundable .
Are sale items returnable?
Customized items and free gifts are not returnable. Clearance items marked “Final Sale” on the product page are also final sale. Everything else — including items bought at a promotional price — follows our standard 30-day return policy.